Senior Service Now Developer

Development, Testing of the ServiceNow Platform for CSM, ITBM applications, which are Customer Service Management, Incident Management, Problem Management, Knowledge Management, Change Management, Request/Service Catalog, Customer Service portal, Employee Service portal, Release Management, Agile 2.0.
· Define, design and build sustainable and scalable solutions performable solutions as a technical expert across the platform in collaboration with customers, architects and developers.
· Provide uplifts to existing applications and capabilities in line with best practices and sustainability while adhering to IT Change Management and other ITIL best practices.
· Effective prioritization, coordination, delivery, and sharing of relevant status updates while managing technical governance, operating models, documents, and artifacts for delivery team.
· ServiceNow Scripting experience (Java script) to develop script includes, macros, business rules, UI policies, etc. – Configuration of functionalities according to the best process & practices

Solid understanding of ServiceNow Common data model, CMDB, customizations v/s configurations, release management, performance management and platform health management.
· Experience implementing multiple ServiceNow products, such as ITSM, CSM, ITBM, ITOM and Custom Apps
· Experience with some or all ITOM application areas, including but not limited to (Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management – AWS/GCP/Azure). ServiceNow architecture experience
· Ability to effectively partner with business users to refine requirements and discuss functional/technical designs.