Service cloud empowers agents to manage customer interactions and ensure successful outcomes that leave customers impressed. Through service cloud, you can reach your customers through their preferred communication channels, for an outstanding customer experience. Service cloud console brings all the foundational data into one place so that you can satisfy your customers with personalized and context sensitive service to drive loyalty. Following are some of the ways that empowers customer interactions. Continue reading “Salesforce.com’s service cloud empowers customer interaction” »
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Bodhtree’s Salesforce CRM strategy for health care providers
Health care providers have made rapid strides in adopting technology to stream line hospital management and applications that suits various critical departments within a hospital ecosystem. Earlier technology was just confined to Hospital management system (HMS) or applications that are widely used in charge capture, billing lifecycle or disease management (DM) etc. Continue reading “Bodhtree’s Salesforce CRM strategy for health care providers” »
Information in the Cloud allowed leading manufacturing company to easily eliminate data redundancies
Today’s organizations face twin challenge of transitioning from legacy to flexible platforms which can exactly meet the business requirements of competitive advantage, and robust change management processes to drive adoption of new platforms.
Leading the way for the Manufacturing industry
The decision to implement Salesforce was taken after an extensive evaluation process for one of the largest building material manufacturing company a part of US$1.6 billion conglomerate that has a history of enduring relationships with renowned global companies. With over 20,000 employees, 24 manufacturing facilities and numerous patents and awards, the Group’s businesses operate in five continents. Prior to the implementation, they were facing challenges in maintaining Customer information/ Sales data in legacy systems and spreadsheets. With increased dependency on SAP systems it was becoming difficult for them to fetch data for running schemes and generating invoices. Difficulty in generating reports and metrics is another big challenge for them to assess the overall productivity. Continue reading “Information in the Cloud allowed leading manufacturing company to easily eliminate data redundancies” »
Why pharmaceutical companies choose Salesforce CRM?
Sales teams are the spine of any pharmaceutical business. And communication channels of these businesses need a system that can act as the main communication channel for pharma companies. The major challenges faced by the companies are tighter regulatory constraints, pressure to find more efficient communication channels, restricted physician access. There are many reasons why a pharmaceutical company needs to depend on a more responsive and customizable CRM like Salesforce. Salesforce CRM can help Pharmaceutical companies in: Continue reading “Why pharmaceutical companies choose Salesforce CRM?” »

