Sales organizations have always been under pressure to uncover new opportunities, hit sales targets, and maximize productivity. But in today’s new age of the customer—where customers are better informed than ever and excellent service often trumps a lower price—sales goals cannot be reached simply through hard work. Sales teams need information that enables them to understand customers better and anticipate their needs. Continue reading “Inserting intelligence into Sales Processes” »
The BI and analytics platform market is undergoing a fundamental shift. During the past ten years, BI platform investments have largely been in IT-led consolidation and standardization projects for large-scale systems-of-record reporting. As demand from business users for pervasive access to data discovery capabilities grows, IT wants to deliver on this requirement without sacrificing governance. Continue reading “BI & Analytics platform capabilities” »
For 60 years, marketers have been building products that anticipate the needs of consumers. The difference now is that we have the data and tools to understand these needs in various contexts. Customers have been segmented by groups for more than 10 years, but Big Data allows us to classify individual customer needs and act in real time. Continue reading “Analytics to Predict Customer Behavior” »
In a bid to deliver high quality healthcare care and improve patient satisfaction, public and private sector hospitals are today looking at streamlining workflow processes, integrating healthcare related data and securing information exchange. Like many developing nations, India too is exploring all ways and means in providing good, cost effective healthcare to its citizens. In doing so, healthcare organizations are increasingly realizing that IT solutions can actually help them meet this challenge by optimizing resource allocation and plugging inefficiencies that cause delay in treatment. One of the technology solutions that can be leverage quite effectively by healthcare organizations is big data analytics which can go a long way in reducing the cost of healthcare care and improving patient outcomes which in turn could pave the way for a new age in healthcare. Continue reading “How Big Data and Analytics Can Reshape Healthcare” »