The out-of-the-box customer support with Service Cloud

February 8, 2016February 15, 2016 Bodhtree 2 Comments

In today’s business environment, everything and everyone is connected to various devices and products. The 24/7 customer support has become a cliche. The next wave in customer service revolution is predicting support. Yes, you fix a problem before it happens. How do you deliver quick and more personalized service to your increasingly connected customers across multiple channels? Research reports indicate that by the year 2020, there will be over 50 billion connected devices. So how does one manage this complexity? Continue reading “The out-of-the-box customer support with Service Cloud” »

Cloud adoption to increase by 50% by 2020

October 9, 2015October 9, 2015 Bodhtree Leave a comment

The majority of public cloud deployments are generally used for web servers or development systems where security and compliance requirements of larger organizations and their customers is not an issue. Private cloud computing, on the other hand, by definition is a single-tenant environment where the hardware, storage and network are dedicated to a single client or company. Continue reading “Cloud adoption to increase by 50% by 2020” »

Comprehensive and smart integration strategy allows companies to unlock the potential value of their cloud investments

September 22, 2015 Bodhtree Leave a comment

Cloud computing is a vision that is increasingly turning to reality for many companies. Enterprises, both small and big, are evaluating cloud computing and, in increasing numbers, are moving their IT infrastructure to the cloud. As a matter of fact 91%1 of IT organizations allocate at least some portion of their budget to the cloud as they continue to focus on service responsiveness and cost flexibility. Continue reading “Comprehensive and smart integration strategy allows companies to unlock the potential value of their cloud investments” »

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