Having built a strong customer base in India, North America and MENA regions we decided to expand our presence in Singapore and selected the Education industry to test the waters. We are proud to state that we now on-boarded one of Singapore’s largest and most renowned Universities as our customer.
Given our limited exposure and relatively lower visibility, it was a challenge to break in to the account. Competition from local players was fierce and Singapore was a relatively newer market for us. However, our strong experience in Salesforce coupled with extensive domain expertise in the Education vertical were critical success factors that contributed towards this win.
Though the University’s Business unit had already implemented Salesforce.com CRM, they were unable to yield required results due to limited adoption and partial knowledge on implementation best practices.
Bodhtree initiated a consulting workshop, analyzed the existing anomalies in the ‘As is’ process and recommended a ‘To be’ process that would enable them to yield favorable results.
Our workshop was well attended by IT and business users and had helped the University in visualizing the value that they can derive from Salesforce. Needless to say, it helped us gain their confidence and win the re-engineering services project.
Team Bodhtree did a fantastic job on this implementation and delivered Phase I to the University leadership team. They were thoroughly impressed with Bodhtree’s competitive edge and awarded us a larger project.
Looking at ROI from Salesforce, the university has plans to automate all their business processes in next 1-2 yrs.
This is an important achievement and milestone for us in Singapore as they are considering Bodhtree as a single vendor for all their IT needs.
Several business schools operate under this University’s umbrella and are ready to invest in Salesforce.com CRM.
With this success we will soon be expanding into other Eastern regions such as Malaysia, Australia, etc.
Using OAuth2.0 authenticating your web application with Google API is now very easy. This will help your applications to maintain sing user repository from Google logging, and no need to maintain any password at your application side. Here the idea is to give an idea of complete Web Server flow (Oauth2 web server side dance) and understand it completely with complete open source technologies. Steps involved for this process are given below:
First step is go to Google API Console and register a project then create a Web Application userid and secret key. (Make sure that the registering URL will have your application’s context path).
Note: Modify the userid/secretkeys as per your settings.
Create a web project ( say TestProject) and then create a servlet as shown below:
public void doGet(HttpServletRequest req, HttpServletResponse resp)
throws IOException {
System.out.println(“Callback to URI that is configured in Google API Console”);
resp.setContentType(“text/html”);
resp.getWriter().println(” “);
resp.getWriter().println(” “);
resp.getWriter().println(”
Top of Form
// Exchange the code for token
HttpClient httpclient = new HttpClient();
BufferedReader bufferedreader = null;
PostMethod postmethod = new PostMethod(
“https://accounts.google.com/o/oauth2/token”);
postmethod.addParameter(“code”, auth_code);
postmethod.addParameter(“client_id”, client_id);
postmethod.addParameter(“client_secret”, client_secret);
postmethod.addParameter(“redirect_uri”, redirectURL);
postmethod.addParameter(“grant_type”, “authorization_code”);
String access_token = null;
String token_type = null;
int expires_in = 0;
String id_token = null;
try {
int rCode = httpclient.executeMethod(postmethod);
System.out.println(“HTTP POST for Token rCode is” + rCode);
if (rCode == HttpStatus.SC_NOT_IMPLEMENTED) {
System.err.println(“The Post postmethod is not implemented by this URI”);
postmethod.getResponseBodyAsString();
} else if (rCode == HttpStatus.SC_NOT_ACCEPTABLE) {
System.out.println(postmethod.getResponseBodyAsString());
} else {
//Calling Google account info API
User user = null;
httpclient = new HttpClient();
bufferedreader = null;
GetMethod getmethod = new GetMethod(“https://www.googleapis.com/oauth2/v1/userinfo?access_token=” + access_token);
try {
int rCode = httpclient.executeMethod(getmethod);
System.out.println(“HTTP GET for User rCode is” + rCode);
if (rCode == HttpStatus.SC_NOT_IMPLEMENTED) {
System.err
.println(“The Get method is not implemented by this URI”);
getmethod.getResponseBodyAsString();
} else if (rCode == HttpStatus.SC_NOT_ACCEPTABLE) {
System.out.println(getmethod.getResponseBodyAsString());
} else {
Author: Khaleel Shaik, JAVA Practice Head & Technical Architect at Bodhtree. He specializes in JAVA/J2EE Technologies; Applications Integration using the SOA web services technologies with more focus on Oracle Fusion Middleware (BPEL/ OSB/ BAM/ B2B/ Oracle Application Adapter/ etc.)
Enterprises implement SalesForces so that teams can focus on customers and revenue, leaving the rest to automation. But when companies try to extend that automation by integrating SalesForce with an ERP, the result too often is more headache than focus. MIDAS an ETLE Tool (Extraction, Transformation, Loading and Enrichment) resolves the challenge by seamlessly integrating capabilities from Saleforce to and from SAP, EBS and other ERPs. Midas seamlessly integrates Saleforce.com with SAP, Oracle E-Business Suite and other ERPs.
Feature set
• Cloud based solution for invoking transformations and jobs remotely
• Broad connectivity and data delivery
• Hosting a Cloud solution with multi-tenancy capability
• Social connectors – Facebook, Twitter and LinkedIn
• Custom Connectors - SAP, Oracle E-Business Suite and Salesforce.com
CRM is a method which companies use to manage their current and potential customers in the most effective and efficient manner. It started out as a software that companies used to manage information related to customer phone calls, emails, etc. It may also be used for surveys and promotion.
To the customers, a company is a single entity, despite of them interacting with different people from different departments. Ever wondered how this is possible? It is the information that is present in the company, with each of its employees with regards to its clients and potential customers. It is managing this information, that’s made simple with the help of a CRM. Continue reading “Salesforce CRM makes the difference!” »