With reduced IT budgets and growing integration requirements, organizations are looking to do more with less. As a result, many organizations are looking to select a single data integration platform that can rapidly meet immediate needs, while providing the flexibility, scalability, and extensibility required for future enterprise integration initiatives. Continue reading “Ensure your success: Leverage the Informatica ecosystem” »
Consumers have more information than ever before to help them make purchasing decisions. They are adapted to, and expect, regular interaction with companies. The breadth of established and new channels for customer interaction—in shops, in contact centers, over the Internet, and via mobile devices—is ever-increasing. Over the last five years, the ways consumers communicate, learn about products, and make purchasing decisions have fundamentally changed. Continue reading “Salesforce service cloud to provide greater visibility across customer relationships” »
What’s in for analytics?
With big data technologies moving ahead quickly data analytics is not just a trend but a new way of business life. The potential of analytics lies in speed and efficiency. It gives the opportunity to spot trends in customer behavior and respond quickly. With the amount of data expanding, the analytics and big data sector has seen a robust growth over the last five years. This will hold true in 2016 as well.
Let us take a snappy peep at some of the significant analytics trends to look for in 2016. Continue reading “Data analytics: A look ahead for 2016” »
In today’s business environment, everything and everyone is connected to various devices and products. The 24/7 customer support has become a cliche. The next wave in customer service revolution is predicting support. Yes, you fix a problem before it happens. How do you deliver quick and more personalized service to your increasingly connected customers across multiple channels? Research reports indicate that by the year 2020, there will be over 50 billion connected devices. So how does one manage this complexity? Continue reading “The out-of-the-box customer support with Service Cloud” »